The return policy, explained
Thirty days. By mail. No restocking fee. Here is exactly how it works and what to expect.
Returns are part of buying clothes online. You cannot try a piece on before you buy it, so the return policy is the safety net that makes the purchase possible. Ours is designed to be used, not to be an obstacle.
The window
Thirty days from delivery. Not from order, from delivery. If the piece arrives on a Tuesday, you have until the following month. That is enough time to wear it, wash it once, and decide.
Returns are a feature, not a failure.
— the studio
The condition
Items must be unworn, unwashed, and with tags attached. We cannot resell a worn piece, and we cannot refund one. This is the only condition and it is the same for every item in the shop.
The process
Write to the studio. A person replies with a return address and instructions. Pack the item, ship it back, and the refund is processed when it arrives. No portal, no automated system, no chatbot. A person handles it.
The cost
Return shipping is at your cost. We do not offer free returns because free returns encourage over-ordering, which is bad for the environment and bad for prices. The cost of a return is the cost of a stamp.
Exchanges
We do not do direct exchanges. Return the item you have and order the one you want. It sounds slower but it is actually faster — your new piece ships immediately instead of waiting for the return to arrive.
The honest bit
If a piece arrives damaged or wrong, that is on us. Write immediately and we will make it right — replacement, refund, or whatever fixes it. No argument, no forms.
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