Questions
Answered plainly.
The things people ask before and after an order. If your question is not here, write to the studio — a person answers.
- What does shipping cost?
- Free shipping on every order, to Canada and the United States, with no minimum. No minimum. Orders are processed in 4–5 business days. Delivery timing varies by destination; a tracking link is emailed when your order ships.
- How long does delivery take?
- Orders are typically processed within 4–5 business days. Delivery timing varies by destination; the tracking link in your shipping confirmation email is the reliable estimate.
- Can I return something?
- Request a return within 30 days of delivery. Items must be unworn, with tags, in original packaging. Once accepted, we send you a return label. Refunds to your original payment method within 10 business days of approval.
- How do exchanges work?
- Return the item you have, then place a new order for the one you want. We cannot swap an item in transit, but nothing about a return costs you the piece you actually wanted.
- How do I pay?
- Secure checkout, handled by Shopify. Major cards, Apple Pay, Google Pay and Shop Pay are available at checkout.
- How do I know my size?
- Where a supplier publishes a size chart, it appears on the product page in centimetres with inches below, for that piece only. Suppliers grade differently, so check the chart on the specific garment rather than a size you usually take.
- Can I change or cancel an order?
- Write to wezelbezel@gmail.com as soon as possible. Orders are processed within 4–5 business days; once an order ships it cannot be changed, but it can be returned under the returns policy.
- Are the product photos the actual garment?
- Product images are the supplier's own photography of the piece. Campaign and styling imagery is created by the studio with AI and is captioned as such wherever it appears. Charts and details come from the supplier's data, per piece.
- Do you restock sold-out pieces?
- The edit changes rather than refills. You can ask to be told when a size comes back on a product page — we will write if it does.
- How do I reach a person?
- Write to wezelbezel@gmail.com. Every message is read at the studio, and a person — not a bot — answers.